Experience top-notch business IT support at reasonable prices
The Melbourne business community can't afford to suffer a minor IT hiccup, as this can throw operations off track in various ways. A seemingly harmless computer glitch can quickly snowball into communication breakdowns or scheduling chaos. With so much at stake for businesses, even a 10-minute outage can cost you your precious customers.
Fortunately, you don't have to carry the burden of managing your own IT. By locking in our IT support services, you get access to around-the-clock technical assistance for any IT issue, big or small. Our expert team can tackle everything from password resets and software updates to complex network troubleshooting.
With Techware’s IT support services, you'll enjoy maximum uptime and peace of mind, knowing you're always ready to serve your customers.
Experience unparalleled business IT support with Techware
Maximum uptime
We keep your network running smoothly with constant checks and maintenance to maximize uptime and performance.
Agile custom IT solutions
Grab our custom IT solutions and watch your tech costs shrink. We tailor our services to your exact needs.
Robust protection from threats
Shield your business from cyber attacks with our top-notch cyber security services. We set up and manage the best IT security systems to keep your business protected.
Predictable IT budgets
Experience the benefits of predictable IT expenditure by outsourcing your IT needs. Eliminate the overhead of an in-house IT team and enjoy comprehensive IT services for a fixed monthly fee.
Quick and effective recovery
We’ll safeguard your business from downtime and data loss with a solid disaster recovery plan and regular data backups.
Round-the-clock technical support
Our expert IT support team is on call 24/7/365 to help you deal with any tech troubles.
Customised IT support services for Melbourne SMBs
Your business has distinct needs, so your IT support should be no exception. At Techware, instead of offering one-size-fits-all packages, we develop IT solutions that perfectly fit your operation and desired IT strategy.
Our expert team begins by diving deep into your business, assessing your current IT infrastructure, identifying pain points, and understanding your long-term goals. Then, we customise a plan that addresses your team’s challenges and maximises your technology investment.
Whether you’re a small business just starting out or a large enterprise with complex IT requirements, we’ve got you covered. We’ve helped countless businesses improve efficiency, boost productivity, and strengthen their bottom line through our tailored IT support.
For example, Travellers Aid, a growing not-for-profit that aims to empower people with travel-related challenges to connect, engage, and participate within their communities through the use of public transport, was in search of a boost to their IT system while keeping costs as low as possible. By implementing a cloud-based infrastructure and optimising their servers, we significantly improved their website speed and reliability, leading to a noticeable increase in sales.
Another client, The Australian Child Foundation (ACF), needed a secure and compliant IT solution to manage sensitive case records. By implementing robust cyber security measures and guiding them in complying with industry regulations, we gave ACF peace of mind and effectively protected their sensitive patient data.
Get Customised ITAll the IT support and managed IT solutions
your business needs in one place
Managed IT Services
Our Managed IT Services give your network the constant care it needs. We’ll watch over it and protect it while you focus on growing your business.
Get Managed IT
Cyber Security
The digital world is constantly changing, and so are the risks. Safeguard your business, your staff, and your profits with top-notch cyber security.
Get Cyber Security
Cloud Services
We offer comprehensive cloud packages that make it a breeze to share, access, and work together on files and programs.
Get Cloud Services
IT Consulting
Techware’s expert IT consulting team will help you build your IT roadmap and deliver projects that hit the mark. We’ll make sure your tech investments match your business goals.
Schedule an IT ConsultationMeet the people behind Techware, Melbourne’s premier IT support provider
David Sia
General Manager
Vivian Sia
Director
Chris Sia
Service Delivery Manager
Sean Chandrasekera
Senior Engineer
Vedrana Pokrivac
Dispatcher
Marty McDermott
IT Support Specialist
Here’s why businesses trust Techware with their IT
Read the following case studies to see why Melbourne businesses continue to put their
trust in Techware for their technology needs:
Case Study: Travellers Aid
Travellers Aid is a not-for-profit (NFP) organisation committed to empowering people with travel-related challenges to connect, engage, and participate within their communities through the use of public transport.
Looking to grow and streamline their developing IT systems, Travellers Aid sought out a partner with greater knowledge, sophistication, and support capacity — one that understood the NFP space and could accommodate the budget limitations without sacrificing quality.
They chose Techware as the IT partner who could best help them move forward. Today, Travellers Aid CEO Elias Lebbos and Corporate Services Manager Elaine Shallue continue to build on this long-standing relationship.
Read The Full Case Study Here
Case Study: Detect & Response
Significant network breaches are becoming more commonplace as threat actors develop increasingly sophisticated attacks. Regardless of size or reputation, it seems no business is immune from malicious activity online.
In this case study, we look at how a simple security check uncovered multiple security breaches, and how the team at Techware developed a custom solution to ensure this manufacturing business could stay one step ahead of those who might seek to wreak havoc on their IT systems.
Read The Full Case Study HereFrequently Asked Questions
We offer managed IT services, cyber security, cloud services, and IT consulting services to Melbourne businesses. Feel free to reach out to us to confirm if your IT requirements fall under these categories.
Most small businesses struggle to keep their tech running smoothly without a dedicated IT team. Outsourcing your IT support to a top-notch IT support company in Melbourne like Techware can be a game-changer. You’ll fix problems fast and save money in the long run.
Most other IT support companies operate on a break/fix model. This means they only apply responsive fixes to IT issues rather than deploying proactive, long-term improvements. At Techware, our experts will fix tech problems before they turn into recurring IT issues.
We aim to get back to you within an hour of your support call. We know your time is valuable, so we prioritise urgent issues to minimise downtime and keep your business running smoothly at all times.
Yes, we can. Simply call us at (03) 8542 7333 or send us a support request through help@techware.com.au, and we’ll promptly dispatch an IT engineer to your location.
Yes, we do. We understand that no two businesses are exactly the same, and we are happy to customise our service packages to meet your unique needs and requirements. Reach out to us at sales@techware.com.au so we can properly discuss how we can develop a bespoke IT support package for you.
Techware only employs qualified and experienced technical professionals to ensure that IT issues are resolved and prevent them from recurring. We also have continuing education programmes for our team, which keep them up to date with evolving technology trends.
Partner with Techware, and we’ll
leverage our 25 years of expertise
to simplify and optimise your
Melbourne business’s IT
We’ll improve the way you work so you can improve the lives of those who count on you
(03) 8542 7333
